Bad website hosting

‘Issue first reported to FastHosts 11 April 2009 at 15:22 BST

Issue unresolved for 3 days, 19 hours and 41 minutes’

Callisti is disgruntled and angry at the poor level of service from Fasthosts with the dedicated server hosting. The reason for choosing this hosting provider was to maximise the chance of 99.9% uptime. Right now we’ve got 100% downtime as the server is powered down.

All was well until Easter Saturday when a complete loss of service and connection to the network was experienced. Unbelievably this is still the case and engineers are still reported to be looking at the problem.

The current diagnosis is hardware failure of a network card which is taking 3 days to replace. Many Callisti customers are experiencing loss of service for their websites and email and we can only apologise for this.

Fasthosts have acknowledged that the problem is at their end but the speed at which they are addressing the problem is lamentable.

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